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The Independent UK
The Independent UK
National
Fatima Hussein

IRS did better than expected in tax season after slashing staff, except on the phone, watchdog says

IRS Erin M Collins Donald Trump
IRS ICE Agreement - (Copyright 2021 The Associated Press. All rights reserved.)

The IRS did better than expected getting refunds out to taxpayers during the 2026 tax season despite massive cuts to its workforce — but the national taxpayer advocate says taxpayers who needed human help were left behind.

“Taxpayers who required assistance from the IRS often struggled to get it," said Erin M. Collins, who leads the independent watchdog agency of the IRS.

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