Regulator IRDAI (Insurance Regulatory and Development Authority of India) has asked insurance companies to lay down social media guidelines for their employees to ensure that no unverified or confidential information related to the organisation, is disseminated to the public through these platforms.
An organisation's reputation is closely linked to the behaviour of its employees, the IRDAI said, adding, "Social media should be used in a way that adds value to the organisation's business."
The Information and Cyber Security Guidelines, issued by the IRDAI to all insurers, have a specific section on 'Acceptable usage of social media' — which states that the employees should be refrained from disseminating any unverified and confidential information on "any Blogs/Chat forums/Discussion forums/Messenger sites/Social networking sites".
