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AAP
AAP

IR further extends end‑to‑end observability for contact centers with Collaborate for NICE CXone

IR NICE Ian Lowe Sydney

SYDNEY, June 18, 2026 /PRNewswire/ -- Integrated Research ("IR"), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's most widely adopted cloud contact center platforms.

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Part of the release of Prognosis 13.3, IR's core observability platform, Collaborate now offers enterprise teams a single place to monitor performance and customer journeys across CXone, bring‑your‑own‑carrier (BYOC) infrastructure, and multi‑vendor UC platforms such as Microsoft Teams and Webex.

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