My parents’ car was hit by an uninsured driver. They were taken to hospital but suffered no serious injuries. The repair was being organised by their insurer, Saga, but four months later they are still waiting for the return of their damaged vehicle. This is causing significant hardship since my mother is disabled and the car, a Volkswagen T-Roc, was recently purchased to accommodate her specialist wheelchair.
Saga initially insisted they were only entitled to a compact courtesy car because it had erroneously recorded that my father was at fault for the accident. I complained to Saga’s head office but received no reply. Four days after the collision, Saga told my father that its chosen garage had refused the repair job, and that he should find another garage. My sister rang the garage in question, which claimed it had not turned down the job, and that it was waiting for the car to be brought in.
