A motor insurance claim was rejected after the insurer raised doubts about the validity of the driver's licence and claimed that the driver had another licence. The West Bengal State Consumer Disputes Redressal Commission, however, found that the insurer had not produced sufficient evidence to prove a deliberate violation of the policy terms.
In its July 8, 2026 order, the Commission directed HDFC General Insurance Company to pay Rs 3.5 lakh with interest to the policyholder, along with Rs 1 lakh as compensation for mental harassment. The insurer's appeal against the earlier Consumer Commission order was dismissed.
