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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Insurer fails to deliver on its fridge replacement promise

the inside of a refrigerator
Domestic & General quotes more than £70 to insure a two-year-old fridge worth £300. Photograph: Si Barber/The Guardian

Domestic & General has left my elderly disabled aunt without a working fridge/freezer for more than two months.

When her old model broke in January she called the company that provides it with extended warranty cover. A technician decided that it was irreparable, and said the company would send a new one as per the terms of her policy.

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