Inspectors have handed a glowing report to a Paisley care home that has "excellent" leadership.
Kyle Court was praised following a probe by the Care Inspectorate that rated the Lochore Avenue facility as "very good" in the 'supporting people's wellbeing' category, alongside being graded as "excellent" in leadership.
Inspectors found the performance of leaders at the home was "outstanding" and noted that: "The management oversight using quality assurance systems was extremely robust, inclusive and evidenced positive outcomes for people"
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The two-day probe on July 5 and 6 found quality audits were completed to a "very high standard" and that the "manager went over and above", as well as introducing "a number of additional areas to further support positive outcomes", from providing an overview of residents' medications to using a resilience tool to support staff wellbeing.
They also found that "feedback and people's views were valued and at the centre" of "inclusive and dynamic" service improvement plans.
Action plans were also described as "robust and followed through", making it possible to "track clear improvements in practice" and "clinical oversight in all areas was outstanding".
The inspection team praised bosses, saying patients experienced "positive outcomes due to the proactive approach demonstrated" and noted that: "People spoke very highly of the management team and acknowledged their proactive approach to communication".
They found relatives "commented on the caring ethos and the excellent standards within Kyle Court", adding: "Another echoed this, the ethos is good here. We were told this is your home and we want you to be happy here."
The health and wellbeing was "supported well by staff who were knowledgeable about people's individual choices and wishes" and personal plans were also found to be of high quality, helping staff to "provide consistent care and support that was based on what was important to people".
Plans for future care needs were deemed "respectful and extremely person centred" with "people's wishes and choices clearly valued around palliative a end end of life care".
"Overwhelmingly positive" feedback from relatives meant "people felt involved and included in all aspects of people's health needs and support".
Robust infection prevention and control practices "embedded" into procedures meant risk of infection was reduced.
Two previous recommendations made by inspectors during a 2019 visit to the home - operated by HC One - were met.
One included instruction to provide an activity programme "appropriate" for each resident despite their health and wellbeing needs and urged that residents' involvement was recorded "in an outcome focussed way so that it is evident if the activity was a success for the resident" but they found action had been taken, including the provision of a monthly meeting where "people were involved in providing ideas".
A variety of methods were used to help encourage residents to keep moving, including through Tai Chi, chair exercises and "active lounge games".
Inspectors also recommended that "the management team and provider should complete the refurbishment programme as soon as possible", ensuring that the premises are "suitable to promote the care and independence of residents, particularly those living with dementia" but a "number" of completed refurbishments since the last inspection, although "some timescales had been extended due to the pandemic.
Final work to refurbish painting on the facility's upper floor and corridor were being completed.
Inspectors concluded: "We found the home to be well presented and the environment was supportive of people living with dementia".
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