For all the talk about Social Security being in crisis, what hasn’t been stressed enough is the leadership crisis. From December of 2023 to until the current leader’s Senate confirmation of May 6, a parade of four commissioners and acting commissioners cycled through the position. These chiefs departed fast in part because they got frequent hammerings in Congress over the agency’s poor phone and face-to-face service to beneficiaries.
Enter Frank Bisignano. The Jamie Dimon protegee had a storied career in banking, and was appointed to lead SSA last spring (he has since added the job of IRS CEO to his resume, which you can read about here.)
