One of the UK’s worst performing train operators has launched an investigation after passengers had to climb over a 2-metre (7ft) spiked fence to leave a station when staff locked up early.
The Avanti West Coast train from London was 100 minutes late arriving into Oxenholme Lake District on Tuesday night, by which time staff had locked the station and left for the night, passengers said. Some resorted to climbing the fence in scenes described by the local MP, Tim Farron, as “an unacceptable farce”.