News Analysis
IndiGo’s CEO Ronojoy Dutta has defended his staff’s decision to deny boarding to a child with special needs because he was in “panic” and a safety hazard by citing rules that were framed in a very different context that was to deal with the likes of Shiv Sena MP Ravindra Gaekwad, who in 2017 hit an Air India official 25 times with his slipper because he was denied a business class seat.
A senior government official has also said that the airline was being insensitive by taking cover under the Civil Aviation Requirements (CAR or the Directorate General of Civil Aviation’s rules) on “Handling of Unruly Passengers” instead of talking about the provisions of the rules on “Carriage by Air - Persons with Disability and/or Persons with Reduced Mobility”.
