I was three hours into a four-and-a-half-hour flight across Europe this summer when I called it. In-flight wifi doesn’t work. Not in a real, impactful way, anyway – not to the point where you can ethically slap a price tag on it and suggest people can get a bit of work done between the seatbelt sign switch-off and the tea trolley.
In my case that price was £7.99 for an “entire flight” wifi pass. That’s £1.77 an hour spent on next to nothing – this in-flight wifi creaked through about 40 minutes of the flight (while we were over land) before disappearing into nothingness and refusing to reconnect. Cabin crew were shruggy at best – and, arguably, it’s not their job to troubleshoot my connectivity issues. They’re busy making sure we’re all alive – or at least caffeinated – and who could argue with that?
