That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've all had it, right? Now it turns out HP has introduced a minimum 15 wait to PC and printer support phonelines in some territories with the explicit intention to push customers to use online support, known in HP parlance as "digital self-solve."
The news that what we've all felt might be happening actually is comes from the Register, who got hold of an internal HP memo outlining the policy. It seems HP is inserting a warning of high call volumes with a 15 minute wait time regardless of actual call volumes.
