PlayStation is officially killing physical discs, and gamers aren’t happy. The company’s social media accounts can’t post anything without being slammed with negative comments, and even websites and influencers who are usually fans of PlayStation are taking them to task. Sony has yet to respond to any of this, which is likely making the situation worse. In short, this whole no-disc situation is a mess.
Sony says that digital now accounts for the vast majority of PlayStation game sales — hitting 85% in the most recent quarter — and it also nets a greater profit from digital purchases than physical, so it’s unlikely the company will reverse this controversial decision. However, if Sony wants to start (re)building trust with its fanbase, there are ways to make an all-digital future more palatable, namely by copying some of what has made Steam successful.
