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The Guardian - AU
The Guardian - AU
Lifestyle
Kat George

If I have a small amount of credit left on a gift card, does the merchant get to keep that money?

The value of unused gift cards in Australia is  estimated to be $1.9bn.
The value of unused gift cards in Australia is estimated to be $1.9bn. Photograph: Alamy

Why do so many stores sell gift vouchers that do not correspond with the prices of the items they sell? Often when I receive a gift voucher, I will end up with store credit of only a few dollars remaining, or I will have to spend a bit of my own money if I want to make a purchase, which sort of defeats the purpose of a gift voucher.

If I have $4 of store credit left for a shop where no items cost $4, am I entitled to a refund for the final amount? Is there any other recourse? It seems unfair if a merchant just gets to keep some of the money from a purchase intended as a gift.

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