An insurance company cannot introduce additional document requirements or new eligibility conditions after issuing an insurance policy, the Kurnool District Consumer Disputes Redressal Commission in Andhra Pradesh has ruled while directing ICICI Lombard General Insurance to honour an accidental death insurance claim.
According to a report by The Times of India , the commission ordered the insurer to pay Rs 50 lakh to the nominee of a policyholder who died in a road accident. The insurer has also been directed to pay Rs 20,000 as compensation for mental agony and Rs 10,000 towards litigation expenses.