IBM’s CHRO says their initial AI rollout didn’t sit well with employees—and explains how the company turned things around

IBM's CHRO Nickle LaMoreaux (Credit: Courtesy of IBM)

In the footrace to roll out AI within the workforce, companies are bound to slip up along the way.  

IBM has been open about its dedication to build, implement, and scale company-wide AI, and over the past decade the company has built 280 different AI mechanisms within HR alone. But that doesn’t mean the tech giant hasn’t had a few hiccups getting there. When the company first introduced its benefits assistant chatbot, AskHR, to staffers back in 2017, it was not a runaway hit.