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The Guardian - AU
The Guardian - AU
Lifestyle
Kat George

I wasn’t notified when my 9am flight time changed to 6am. Can I get compensation?

Kat ACCC Australia
A conceptual image of an aeroplane on top of a piggy bank
‘It’s absolutely frustrating that not only was your flight canceled without communication, you then had to pay for more expensive flights’ Illustration: Peter Dazeley/Getty Images

I bought tickets from an online travel agency for a 9am flight from Bangkok to Singapore for my partner and me. I purchased them from a “.com.au” website and was physically in Australia when I booked the flights. When we got to the airport it emerged that the flight time had changed to 6am. We didn’t get any communication about this from the agency or the airline.

We missed the flight, so we had to pay a lot more for tickets with another airline. I successfully filed a chargeback for the original tickets despite the agency fobbing off my complaints. But can I get compensation for the more expensive tickets? Would the ACCC care about this, since they’re an overseas company?

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