I replaced my gas boiler and hob with an electric one and have been trying, for three months, to get Scottish Power to disconnect the gas supply. In the meantime, I’m having to pay standing charges.
AF, Bristol
Your email trail with Scottish Power records staggering incompetence. First, you were wrongly told that you had to call the National Grid to get your meter capped before booking a removal appointment. The National Grid referred you to network provider GTC, which confirmed that removal did not require capping and that Scottish Power could do it, or appoint GTC to oblige for a fee.
