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The Guardian - UK

Christian Koch

‘I used crisis as a catalyst for growth’: why resilience matters in an unpredictable world

Claudia3 (1) (1) — PwC’s Claudia van den Heuvel: ‘We need to develop the mindset and soft skills that create resilience.’ Photograph: PWC

When Claudia van den Heuvel was 13, the Jeep she was travelling in was carjacked by two armed men. Living in Caracas at the time, she was returning from a sleepover when the incident happened.

After a terrifying ride around the Venezuelan capital, the carjackers deposited van den Heuvel and her chaperone at a country club. But the experience remained with her for years.

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