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TechRadar
TechRadar
Ruth Hamilton

I tried to bully an AI chatbot into giving me a mattress discount – but it started bullying me right back

Nectar Chatbot.

As TechRadar's Sleep Editor, I spend a lot of time looking at mattress brand websites, tracking prices, and generally seeing what they're getting up to. Often, it's not that exciting. No so today. Today, I uncovered Nectar Sleep's new AI chatbot haggling tool.

Nectar Sleep UK has decided that simply giving a price and letting people check out is boring and old-fashioned. Now, shoppers are faced with two options: they can buy the mattress with a 'free' bedding bundle for a set price. Or, if they just want the mattress on its own, they can click a 'Make us an Offer' button, which launches Nectar's new chatbot, and lets you negotiate what you pay for it. It's not ChatGPT, but an AI negotiation tool called Nibble. 

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