A dad has been left fuming after he ordered a KFC meal for his family worth over £36 through the delivery app Deliveroo, but less than half of it turned up - with 27 pieces of chicken missing from the meal.
Steve Hunt, his wife Syreeta, and his two sons Myro, 15, and Sonny, 12, were looking forward to tucking into the £36.99 Matchday Party Bucket that they had ordered to celebrate Steve getting a new job as a wellbeing coordinator.
But when the Deliveroo driver arrived with their order, they were baffled to find that instead of the mega bucket - which was supposed to contain a total of 30 pieces of chicken - they had been given just three bits of chicken and a small bottle of orange juice, which they hadn't asked for.
Dad-of-two Steve, from Norwich, said: "I had just got a new job and we were celebrating with a KFC.
"Me, my wife and the boys - Myro, 15, and Sonny, 12 - were starving and our mouths were watering at the prospect of a delivery from the Colonel.
"When it arrived, my wife, Syreeta, shouted from the kitchen asking why I had ordered just for myself. I went through and looked at the bucket - which has three bits of chicken in it and a couple of burnt scraps.
"I went to open the bag and all that was there was a tiny bottle of orange juice, which we hadn't even ordered."
KFC's Matchday Party Bucket, which costs almost £37, is supposed to consist of a 14-piece party bucket along with 8 mini fillets and 8 hot wings, as well as a large portion of popcorn chicken, six portions of fries, a large tub of coleslaw, gravy, and a 1.5 litre bottle of Pepsi.
Despite Steve's attempts to contact both Deliveroo and KFC, the dad claims he was told the order had been "delivered and accepted", and that there was no refund due.
Instead, the family forked out another £30 by ditching their attempts to order a KFC and switching to McDonald's instead.
Steve added: "Colonel Sanders has really let us down - this has got to be the worst culinary miscarriage of justice of all time."
A spokesman for Deliveroo has since apologised to Steve and his family, giving them a full refund as well as £50 in credit.
The spokesman said: "We're sorry to hear that Mr Hunt didn't have a great experience with his order. We've now refunded Mr Hunt and apologise for the disappointment - and would like to wish him all the best in his new job."
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