‘I’m already sitting in the dark most of the time’: disabled yet pursued over gas bill

SSE customer Peter Knight (not his real name) said the energy supplier sent an agent to his home, which distressed him. Photograph: Ink Drop/Alamy

Peter Knight* was registered as disabled and on a list of “vulnerable” customers, but that did not stop the power supplier SSE from turning up at his home in December, threatening to install a prepayment meter.

He was handed a debt collection notice for £78 – a portion of his gas arrears – and told they would return with a court-issued warrant and install a prepayment meter in his home if he did not pay.