Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Guardian - UK
The Guardian - UK
Comment
Coco Khan

I long to destroy self-checkout machines – and at last, there’s a glimmer of hope

‘Supermarkets save on labour costs because now we, the customers, do the job for free.’
‘They save on labour costs because now we, the customers, do the job for free.’ Photograph: Elena Perova/Getty Images/iStockphoto

Call me morbid, but I have long known what quote I want on my headstone: “Here lies Coco – unexpected item in bagging area”. Why not? After all, it is the soundtrack of my life, and if little else giving passersby a laugh would be a worthy legacy. And now, if the latest news from the supermarket Booths is a sign of things to come, it may also prove a useful reminder to future generations of the strange way we once lived.

Last week, due to continuing customer demand, the north of England supermarket chain announced its plan to replace self-service tills with human cashiers. It turns out that its customers – like many of us – prefer the problem-solving capacity of a human mind to being bossed around by a machine.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.