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The Mary Sue
The Mary Sue
Melody Heald

‘I knew this was Cheesecake Factory behavior’: Florida woman calls manager 6 times during meal. Then her server says ‘old people need to eat at home’

There’s no doubt that working in the restaurant industry can be brutal. The most challenging aspect is customer service, trying to please every whim while risking clocking out empty-handed. When customers are more demanding than others, it’s understandable why servers crash out. That’s what happened to this Cheesecake Factory server, recalling, post-shift, the two unruly customers she had encountered.

Florida-based Cheesecake Factory server Kenz (@cocainekenz) vents her frustrations while driving. “First of all, don’t ever touch me. Second of all, don’t ever interrupt me. Third, don’t do them both together consecutively,” she says. “Today was the day for a crotchety old woman to be in my section. It was a real treat.” Then, she dives into her story.

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