‘I hate when they do this’: Like to order ice water from Starbucks? You may be making workers’ lives worse, says New York barista

If you work at Starbucks, there is a never-ending supply of frustrating customer behaviors. Constant phone calls about the most recent holiday merchandise drop and the most bizarre questions are a few examples. This Starbucks barista has a message for impatient customers who order iced water at the pickup counter. Not only does this grind her gears, but it could also be violating a new policy.

NYC-based Starbucks barista @karma_queen7 starts her video with a question for more than 177,000 viewers. “Why is it, y’all have the nerve and audacity to wait [in line] for 10-15 minutes for you to see that we’re working, you wait to get all the way to the handoff, to then ask for a water?” she asks. “And then look at us like you expect us to just stop what we’re going and give you the ice water?”