A small business owner says she was forced to pretend an Evri driver set her house on fire just to get the company to respond after they ignored her for a month. Sania Shah says she'd tried to contact the delivery service after two customers demanded refunds for items that hadn't arrived, leaving her £200 out of pocket.
The 27-year-old, who sells custom clothes, claims she'd called and emailed Evri daily for a month to track down the missing parcels - with no luck - before she took to their live chat. Desperate to finally resolve the issue over the phone, Sania told Evri on live chat that a courier had set her home alight, even attaching photos of a house fire sourced from a website to make her tale convincing.
The following day Sania received a call from what she believes was the company's head office where she confessed to the fib but said she'd needed to take 'extreme measures' to get hold of someone. But the brazen lie paid off as the staff member helped her submit a refund so she would not be left out of pocket.
