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The Guardian - UK
The Guardian - UK
Business
Anna Tims

I can’t use my new credit card because Lloyds thinks I’m my twin sister

Lloyds
The prancing black horse sign outside a branch of Lloyds bank
Bank staff could only locate a profile associated with a reader’s twin sister who has never had a Lloyds account. Photograph: Joe Giddens/PA

I applied for a Lloyds Bank credit card, which duly arrived with my name on it. When I attempted to register it online, I discovered that my name did not exist in the system.

Bank staff could only locate a profile associated with my twin sister, who has never had a Lloyds account. She has since been emailed about my card.

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