A woman's tearful TikTok video about being denied coverage for a life-saving heart surgery has gone viral, drawing fresh attention to the growing use of artificial intelligence in American health insurance claim decisions. Noah Jones, who posts on TikTok under the username @kenasue, told her followers that despite paying £7,438 ($10,000) a year for health insurance, her insurer refused to cover the procedure — leaving her potentially liable for around £44,626 ($60,000) in out-of-pocket costs.
In the video, Jones explained she had been with the same doctor for ten years and was born with her condition — 'this is not something I ever had a choice with,' she said. She added that she had been paying into the policy for four years without issue, making the sudden denial all the more jarring. 'I can't have the surgery I need to literally live,' she told viewers, her frustration evident throughout.
