Earlier this week, ElevenLabs launched Conversational AI 2.0, a massive upgrade to its voice platform that allows anyone to create a human-sounding AI assistant and assign it a real phone number. Unlike many AI assistants that sound like robots, these agents not only sound more human, but can handle interruptions, understand "ums" and "ahs" and respond with sub-second latency.
I decided to test it myself. Here is why I think this shift from chatbots to "phone agents" might just be the next big frontier in AI.
