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The Independent UK
The Independent UK
Travel
Benjamin Parker

Hundreds of thousands of British travellers failed by Passport Office delays, according to damning MPs’ report

Passport Office HMPO the Passport Office PAC HM Passport Office Sopra Steria Teleperformance the Public Accounts Committee
Yui Mok/PA Wire

Hundreds of thousands of people were let down by HM Passport Office (HMPO) over the last year, with “unacceptable” delays in receiving their passports, a report from the Public Accounts Committee has concluded.

The scathing document said that HMPO “lacks ambition” to perform better, raises doubts around digital transformation, and suggests there may be knock-on effects for years to come.

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