Hundreds of passports and key documents were lost in delivery by blunderings couriers - despite the number sent out plummeting. It means families across the country saw their hopes for a holiday abroad dashed.
As things began to reopen and international travel started back up again following the Covid-19 pandemic, bosses have been accused of failing to predict a surge in passport applications. And the chaotic situation has even sparked questions in Parliament.
However, bosses have pledged that more staff will be recruited to ease delays. The Mirror revealed that even as the number of passports sent out dwindled in 2020 and 2021 when travel curbs were in force, the number lost by delivery courier TNT, which has the exclusive contract, rocketed.
