Hundreds of NatWest customers woke up to bank balances that made no sense this week after money they had moved into the bank's new digital savings feature simply vanished from their accounts.
The fault was tied to Pots, a budgeting tool NatWest launched earlier this year that lets current account holders ring-fence portions of their balance for rent, bills or savings. Customers who tried to move money in or out of their Pots over the weekend found their transactions processed on one end but never reflected on the other, GB News reported.
