A disabled passenger says she was left "humiliated" when special assistance failed to arrive at Newcastle International Airport - causing her flight to be delayed by 90 minutes.
Suzanne Croft, 53, who has a rare and progressive form of muscular dystrophy, said special assistance and equipment was not available at the right time to help her board her flight from Newcastle to Heathrow on Thursday, June 9. Suzanne, who is dependent on her wheelchair - which has to be checked into the aircraft hold - said the delay caused the flight to depart more than an hour late leaving her distressed.
“I felt so embarrassed and it has left me quite traumatised,” said Suzanne.
