One company's trash can be another company's treasure—or at least that's what HP is hoping to convince its customers with a new "PCFax" service that uses telemetry, support requests, and "AI" to generate reports about a laptop's history. And if your first thought was "gee, that sounds a lot like CarFax," you're on the same wavelength as the folks at HP who designed this service. Congratulations, or I'm sorry. Whichever.
"When buying a used car, dealerships and individual buyers can access each car’s particular CarFax report, detailing the vehicle’s usage and maintenance history," a quartet of HP employees said in a piece for IEEE Spectrum. "Armed with this information, dealerships can perform the necessary fixes or upgrades before reselling the car. And individuals can decide whether to trust that vehicle’s performance. We at HP realized that, to prevent unnecessary e-waste, we need to collect and make available usage and maintenance data for each laptop, like a CarFax for used PCs."
