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TechRadar
TechRadar
Sead Fadilpašić

HP forced to pull software update which broke Microsoft security tools

HP Microsoft Windows TechRadar
Abstract image of cyber security in action.
  • HP’s OneAgent update deleted key certificates, breaking Entra ID login on some AI PCs
  • The faulty script removed Microsoft-issued certificates containing “1E”, severing cloud trust
  • HP pulled the update and is helping affected users; only a small number were impacted

A silent update for HP’s OneAgent software broke a number of its AI PC devices, preventing some of its users from logging into Microsoft Entra ID - and as a result, HP was forced to pull the update and assist affected individuals.

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