“Mr. Beaver, I manage an insurance brokerage in the Pacific Northwest. We have 15 employees, and ‘Frank’ was a recent hire. While excellent at his job, he is creating a never-ending sense of things being wrong and upsetting everyone over minor issues, and in addition, he is a gossip mill! The term ‘drama king’ comes to mind, as I do not know any other way to describe his behavior, taking small, non-issues and making them sound like the end of the world. He seems to love chaos. I do not know what to do or how to deal with him. Do you know of any credible resource that might help me understand and address these issues? Thanks, Albert.”
