So you've been through everything you can think of, but you still can't get your laptop to work properly. It's running really slowly, certain software isn't functioning properly, it just keeps crashing, or maybe a combination of all three.
You've read all the tips articles, sought advice on forums, and chatted to the helpline. But you've run out of suggestions to try, and everyone's telling you the only course of action is to reset it, and return it to its factory settings.
