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The Guardian - UK
The Guardian - UK
Business
Shane Hickey

How to make sure that your holiday car rental is a smooth ride

Hertz Sixt Insurance StressFreeCarRentalcom Thrifty Volkswagen
A car driving through the Tuscan landscape
Getting on the right road with a car hire can be fraught with unforeseen problems. So read the small print and plan ahead. Photograph: Rod Edwards/Alamy

Eric Hartley was looking forward to starting a 10-day holiday and ready to hand over €309 (£260) for his rental car at Milan Bergamo airport last month, only to be told his booking could not be processed.

The reason? The name on his booking – Eric Hartley – did not match the name on his passport and driving licence: Eric James Hartley. Even though he had not been asked for his middle name when booking through aggregator website stressfreecarrental.com, and his credit card had the same name as his booking, staff from rental firm OK Mobility said they could not proceed.

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