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Technology

The Genius

How to fix iPhone Face ID passcode prompts, HEIF on Android, and more: Your Genius Bar problems, solved!

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Ask The Genius.

Tales from the Genius Bar

(Image credit: Future)

Tales from the Genius Bar: The world of Apple Retail revealed through the eyes of ex-employees with wonderful and weird tales to tell.

- Read the previous chapters
- Reach out on Twitter
- Reach out via email

As iMore’s resident problem solver, I thought it would be a good idea to take a break from Tales from the Genius Bar in order to use my expertise to help readers with their annoying Apple tech problems. While my colleague John-Anthony spends his days writing great how-to guides for the site, sometimes you just want to get to the root of the problem and ask The Genius without following a step-by-step tutorial.

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