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The Conversation
The Conversation
Jacqueline Wesson, Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, University of Sydney

How to complain about aged care and get the result you want

Aged Care Quality and Safety Commission Commonwealth Ombudsman Dementia Australia
Shutterstock

It can be hard to know what to say, or who to talk to, if you notice something isn’t right for you or a loved one in residential aged care.

You might have concerns about personal or medical care, being adequately consulted about changes to care, or be concerned about charges on the latest bill. You could also be concerned about theft, neglect or abuse.

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