Passengers are set for three days of travel disruption following RMT's announcement of national strike dates, here is how you can claim from Scotrail's delay repay guarantee.
Across June 21, 23 and 25 there will be a very limited number of services that will operate only in the Central Belt.
Only five routes will run, with no service on any other route.
Here are the services that will be affected during the strikes and how you can claim for Scotrail's delay repay should you need to.
1/3 Because of the strikes on 21, 23 & 25 June by RMT members of Network Rail, we will only be able to run a skeleton service on 5 routes in Scotland. These limited services will start at 07:30 and end at 18:30. pic.twitter.com/vjKn8ra3tQ
— ScotRail (@ScotRail) June 20, 2022
What ScotRail services are affected by the strikes?
As it stands, only the following services will operate between 7:30am and 6:30pm on June 21, 23 and 25:
- Edinburgh – Glasgow via Falkirk High: two trains per hour
- Edinburgh – Bathgate: two trains per hour
- Glasgow – Hamilton/Larkhall: two trains per hour
- Glasgow – Lanark: two trains per hour
- Edinburgh – Glasgow via Shotts: one train per hour
No other areas will be serviced during these days.
Scotrail urges only to travel if necessary
During these days Scotrail has urged people not to travel unless necessary, and if you do then you should expect disruption and plan ahead.
📲 Get the most up-to-date information on your journey with the ScotRail app. You can also buy tickets including mTickets, book assisted travel and even make a Delay Repay claim. pic.twitter.com/XZPQIPhvN4
— ScotRail (@ScotRail) June 20, 2022
On the days following strike action, there will be disruption caused by the reopening of signal boxes at different times across the country.
David Simpson, ScotRail Service Delivery Director, said: “It is very unfortunate to see such widespread disruption across the whole of the Great Britain rail network and we know this will be frustrating for ScotRail customers.
“Regrettably, this strike action by RMT members of Network Rail means that we will not be able to operate the vast majority of our services during the period of strike action. Customers should expect significant disruption to services next week, including on the days between strike action.
“On the five routes where we are able to operate a very limited service on strike days, we’re advising customers to seek alternative means of transport and to only travel if they really need to.”
You can see all services that are running on June 22 and 24 on the website here.
How to claim for Scotrail's Delay Repay scheme
Scotrail has a 'Delay Repay' guarantee scheme where if your train is delayed for more than half an hour, you get some or all of your money back.
You can also claim from the Delay Repay scheme if you have missed a connection because of a delay on a ScotRail train.
You just need to make the claim within 28 days of the delay.
It's fairly straightforward to make a claim and you can choose from a range of repayment options which include PayPal and Cash Vouchers.
You can either make a claim online or by post but you'll need to provide details of your Smartcard or provide a copy of your paper ticket:
- Smartcard number on the back of your card
- Your original ticket or a scan or photograph of your season ticket and photocard
How much will I get from Scotrail Delay Repay?
- 30 to 59 minutes: 50% of the cost of your single ticket or 25% of the cost of your return ticket
- 1 hour to 1 hour 59 minutes: The full cost of your single ticket or 50% of the cost of your return ticket
- 2 hours or more: The cost of your single or return ticket
If you choose to be compensated with vouchers, you can use them to buy tickets for rail journeys across Great Britain for up to a 12-month period.
You can also exchange your vouchers for any ScotRail ticket office within 28 days of the voucher's issue date.
Scotrail Delay Repay Guarantee conditions
Scotrail doesn't normally accept a claim if you were told about the delay before you bought your ticket.
If a temporary timetable has been introduced, the guarantee will be based on the temporary timetable rather than the original.
Find out more via the Scotrail website.
