AI is here, and its impact is undeniable. With its increasingly human-like capabilities and intelligence, AI has the potential to unlock limitless opportunities for innovation and growth, largely through autonomy. Realizing the promise of AI agents—to operate independently, make decisions, and take actions without constant human oversight—depends on one critical factor: trust.
Our research finds that most (77%) of the executives we surveyed agree the true benefits of AI require a solid foundation of trust across the enterprise, while even more (81%) agree that trust strategy must evolve alongside any technology strategy. While much has been written about trust, two types are especially relevant in this conversation: cognitive (or rational) trust and emotional trust. But how do these types of trust influence our relationship with AI and comfort with autonomy? Consider teaching a teenager to drive.
