It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ‘productizing and unbundling’ the business process outsourcing (BPO) sector that executes the core functions of corporations around the globe. No doubt customer service, HR, and IT workers in the industry are wondering how their employers will respond—and whether their livelihoods are at risk.
At first glance, then, it’s surprising to see the world’s largest BPO firm, Paris-headquartered Teleperformance, ranking 16th on this year’s Fortune’s 100 Best Companies to Work For – Europe list.
