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The Canberra Times
The Canberra Times
Ray Athwal

How the Tax Office blew out a major IT contract through 24 amendments

It is a familiar pattern across the public service where an agency signs a major technology deal, only to quietly pour millions into the agreement through post-award variations to keep critical systems running.

The Australian Taxation Office (ATO) has taken this habit to extraordinary lengths, turning a single information technology contract into a moving target of scope expansions and price increases.

The Tax Office amended a single IT contract 24 times in 17 months. Picture Shutterstock
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