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Chicago Sun-Times
Chicago Sun-Times
National
Mary Norkol

How Southwest Airlines ground to a halt, leaving more passengers stranded than other big carriers

Southwest Southwest Airlines Robert Mann Tyler Pasciak LaRiviere SunTimes Chris Perry
A traveler searches through mountains of luggage at baggage claim at Midway Airport. Southwest Airlines issued more apologies Tuesday. The federal government said it was looking into the service disruptions and the airline’s operations. (Tyler Pasciak LaRiviere/Sun-Times)

Chaos descended upon the nation’s airports as busy holiday travel met a vicious winter storm, but most airlines got their operations back on track as the weather cleared.

Not Southwest.

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