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International Business Times
International Business Times
Business
David Thompson

How Online Marketplaces Manage Consumer Protection Risks: Temu as a Case Study

(Credit: Envato Elements)

Temu's rapid expansion across international markets has given consumers more choice at competitive prices. Growth at that scale raises a practical governance question: how does a marketplace keep its consumer-protection controls effective as it grows larger and more complex?

Look across major markets and the same concerns recur: can each seller be traced; are products safe and compliant; are they authentic; is consumer data handled responsibly; are payments and transactions secure; and can shoppers get help when something goes wrong? Different jurisdictions address these issues through different combinations of marketplace, product-safety, privacy and e-commerce laws. Examples include the EU's Digital Services Act, the US INFORM Consumers Act, and the UK's Product Regulation and Metrology Act 2025.

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