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Fortune

John Kell

How Lumen Technologies is using AI to help cut $1 billion in network costs

Lumen Lumen Technologies Kate Johnson Nationwide OpenAI

(Credit: Courtesy of Lumen Technologies)

It was the weekend before last Thanksgiving when Kate Johnson, the president and CEO of Lumen Technologies, called then-Nationwide Chief Technology Officer Jim Fowler to discuss hiring a new top technologist for the telecommunications company.

Fowler, who had served on Lumen’s board since 2023, quickly realized that the conversation with Johnson wasn’t about a board director and CEO working together on succession planning. He was being recruited.

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