What does it feel like to touch black sand? What is it like to look over the edge of the caldera to see an active volcano or walk through a lava tube with the sound of exotic, rare birds chirping? What is it like to taste Malasadas? These are the very experiences that underpin the offerings of Kailani Tours, a concierge-level tourism company that offers personalized and bespoke tours and travels across the island of Hawai'i.
"Travelers who arrive in Hawai'i often find themselves caught between expectation and reality," says founder Chris Paterson. According to him, travelers stay in world-class resorts where every detail is curated, but then discover that the moment they step outside their gates, the experience shifts. "The island offers extraordinary natural beauty, but in my experience, the services that help guests engage with it rarely match the level of care they anticipated," he adds.
