Lori Beer, the global chief information officer at JPMorgan Chase & Co., has a long checklist of questions as she navigates the proliferation of AI agents working alongside the banking giant’s sprawling workforce of 319,000.
AI agents, Beer says, will change the way one thinks about work, the tasks to complete that work, how to break those tasks down, the tasks the bank is comfortable automating, the tasks that require human reflection, and then the proper technology ecosystem with the proper security, resiliency, and controls.
