Melissa Bini recently found herself stuck on hold with her local, North Caldwell CVS Pharmacy for over an hour. In frustration, she drove to the store only to be shocked that it was empty of customers. The New Jersey resident then shared her experience on the platform. The video, which has racked up over 683K views in just two days, highlights a massive disconnect between patient expectations and the reality inside retail pharmacies today.
In her video on TikTok, Bini shows her phone screen displaying an active call time of 1 hour 7 minutes. The on-screen text reads, “CVS ignoring pharmacy calls then claims pharmacy is “really busy” so I drove over after 1 hour of waiting on hold.” She then pans her camera around the store to show an empty lobby with no customers in sight.
